The Checklist Manifesto: How to Get Things Right
In his latest bestseller, Atul Gawande shows what the simple idea
of the checklist reveals about the complexity of our lives and how we can deal
with it.
The modern world has given us stupendous know-how. Yet
avoidable failures continue to plague us in health care, government, the law,
the financial industry—in almost every realm of organized activity. And the
reason is simple: the volume and complexity of knowledge today has exceeded
our ability as individuals to properly deliver it to people—consistently,
correctly, safely. We train longer, specialize more, use ever-advancing
technologies, and still we fail. Atul Gawande makes a compelling argument that
we can do better, using the simplest of methods: the checklist. In riveting
stories, he reveals what checklists can do, what they can’t, and how they
could bring about striking improvements in a variety of fields, from medicine
and disaster recovery to professions and businesses of all kinds. And the
insights are making a difference. Already, a simple surgical checklist from
the World Health Organization designed by following the ideas described here
has been adopted in more than twenty countries as a standard for care and has
been heralded as “the biggest clinical invention in thirty years” (The
Independent).
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